Frequently Asked Questions (FAQ)

General Questions

What is RealTouch Lab?

RealTouch Lab is a premium adult wellness brand specializing in ultra-realistic, body-safe silicone products. We use advanced manufacturing techniques including UV-curable resin prototyping, electroforming, and proprietary Velvet Shield coating technology to create products that prioritize both quality and safety.

Are your products body-safe?

Yes, absolutely. All our silicone products are made from 100% platinum-cured, medical-grade silicone that meets FDA standards. This material is:

• Non-porous and hypoallergenic
• Free from phthalates, BPA, and latex
• Completely body-safe and biocompatible
• Designed for long-term use with proper care

Learn more in our Body-Safe Silicone Guide.

What are the different finishes of your products?

Our high-realism line comes in three finishes:

• Raw Pure Silicone: Raw, uncolored dual-density silicone products
• Artisan Hand-Painted: Hand-painted silicone with six-layer spray coating
• Velvet Shield™ Elite: Premium silicone with Velvet Shield coating

Each finish represents a different level of detail, allowing you to choose based on your preferences.

What is dual-density silicone?

Dual-density construction features two layers of silicone with different firmness levels:

• Outer layer: Soft and flexible (Shore 00-30A) for realistic texture
• Inner core: Firmer (Shore 10-20A) for structural support

This design combines realistic feel with practical functionality.

What is Velvet Shield coating?

Velvet Shield is our proprietary surface treatment applied to Velvet Shield™ Elite products. Benefits include:

• Anti-oil surface that prevents lubricant absorption
• Anti-stick technology that reduces lint attraction
• Easier cleaning and maintenance
• Extended product lifespan
• Maintains realistic texture while improving durability

Ordering & Shipping

Do you ship internationally?

Yes, we ship to the United States, Canada, and select international locations. Shipping costs and delivery times vary by destination. All packages are shipped discreetly with no identifying marks or product descriptions on the exterior.

How discreet is your packaging?

We understand privacy is important. All orders are shipped in plain, unmarked packaging with a generic return address. Your credit card statement will show a discreet billing descriptor that does not reference adult products.

How long does shipping take?

• United States: 5-10 business days
• Canada: 7-14 business days
• International: 10-21 business days

Processing time is typically 1-3 business days before shipment.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.

What if my package is lost or damaged?

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We'll work with you to resolve the issue, which may include a replacement or refund.

Product Care & Maintenance

How do I clean my silicone product?

Regular cleaning:

• Wash with mild, unscented soap and warm water
• Pat dry with a lint-free cloth
• Store in a breathable fabric bag

Deep cleaning:

• Boil in water for 3-5 minutes (only if no electronic components)
• Or use a 10% bleach solution, then rinse thoroughly

What type of lubricant should I use?

Recommended: Water-based lubricants only

NEVER use: Silicone-based lubricants, as they can degrade the silicone material and void your warranty.

Oil-based lubricants are generally safe for platinum-cured silicone but may be harder to clean.

How should I store my product?

• Store in a cool, dry place away from direct sunlight
• Use individual breathable fabric bags (avoid plastic)
• Do not store silicone products touching each other
• Keep away from extreme heat or cold

How long will my product last?

With proper care, platinum-cured silicone products can last 10+ years. Factors that affect lifespan:

• Cleaning frequency and method
• Type of lubricant used
• Storage conditions
• Frequency of use

Inspect your product regularly for signs of wear, tears, or degradation.

Can I share my product with a partner?

While platinum-cured silicone is non-porous and can be fully sterilized by boiling, we recommend using a condom if sharing between partners for maximum hygiene and safety.

Sizing & Selection

How do I choose the right size?

Each product page includes detailed measurements (total length, insertable length, and diameter). We recommend:

• Beginners: Start with smaller diameters (3-4cm) and shorter lengths
• Intermediate: Medium sizes (4-5cm diameter)
• Advanced: Larger sizes (5cm+ diameter)

Remember: you can always size up later, but starting too large can be uncomfortable.

What is the difference between Raw, Hand-Painted, and Velvet Shield Elite?

• Raw Pure Silicone: Natural silicone color, no paint, most affordable
• Artisan Hand-Painted: Hand-painted with realistic details (veins, capillaries), mid-range price
• Velvet Shield™ Elite: Hand-painted PLUS Velvet Shield coating for easier maintenance, premium price

All three finishes use the same body-safe platinum-cured silicone core.

Are resin prototypes and metal master molds usable?

Resin prototypes and metal master molds are NOT body-safe and are intended for:

• Collectors and enthusiasts
• DIY creators who want to make their own silicone casts
• Display and artistic purposes

These are master molds and prototypes, not finished products for intimate use.

Returns & Refunds

What is your return policy?

Due to the intimate nature of our products, we can only accept returns for:

• Unopened, unused products in original packaging (within 30 days)
• Defective or damaged products (within 7 days of delivery)
• Incorrect items shipped (within 7 days of delivery)

For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are defective.

What if my product is defective?

We stand behind our quality. If your product has a manufacturing defect (tears, improper curing, structural issues), please contact us within 7 days with photos. We'll provide a replacement or full refund.

Do you offer exchanges?

Yes, for unopened products within 30 days of delivery. You'll be responsible for return shipping costs unless the error was on our end.

Privacy & Security

Is my personal information secure?

Yes. We use industry-standard SSL encryption to protect your data during transmission. We never sell or share your personal information with third parties for marketing purposes. Read our full Privacy Policy.

How will the charge appear on my credit card?

Your statement will show a discreet billing descriptor that does not reference adult products or our brand name.

Do you keep my purchase history private?

Absolutely. Your order history is stored securely and is only accessible to you and our customer service team when assisting with your inquiries.

Payment & Pricing

What payment methods do you accept?

We accept:

• Visa, Mastercard, American Express
• PayPal (where available)
• Shop Pay for faster checkout

All transactions are processed securely through our payment gateway.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive offers, new product announcements, and educational content. We occasionally run seasonal promotions and bundle deals.

Why are your products more expensive than others?

Our pricing reflects:

• 100% platinum-cured, medical-grade silicone (not cheaper tin-cured)
• Advanced manufacturing techniques (electroforming, hand-painting)
• Proprietary Velvet Shield coating technology
• Rigorous quality control
• Long product lifespan (10+ years vs 2-3 years for cheaper alternatives)

We believe in transparent pricing and never compromise on material safety.

Safety & Health

Are your products safe for people with allergies?

Platinum-cured silicone is hypoallergenic and safe for most people, including those with latex allergies. However, if you have specific sensitivities, we recommend: